Frequently Asked Questions
Have questions? We’ve got answers. Below you’ll find helpful information about shopping, shipping, returns, and more at Kjamilacare.
Orders & Payments
How do I place an order?
Simply browse our collections, add your favorite products to cart, and proceed to checkout. You’ll receive an order confirmation email once it’s placed successfully.
What payment methods do you accept?
We accept major debit/credit cards, bank transfers, and other local payment gateways (depending on your region).
Can I modify or cancel my order?
If your order hasn't been processed yet, we may be able to update or cancel it. Please contact us as soon as possible at Contact Now
Shipping & Delivery
Do you offer International shipping?
Yes, we ship all over the world. Orders are typically processed within 7-14 business days.
How long does delivery take?
Standard shipping takes around 7–14 working days, depending on your location.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email or SMS to monitor your delivery.
Returns & Refunds
What’s your return policy?
We accept returns on unopened and unused items within 7 days of delivery. Please make sure the product is in its original condition and packaging.
How do I request a return or exchange?
Reach out to us at support with your order number and reason for return. Our team will guide you through the process.
When will I receive my refund?
Refunds are processed within 3–7 business days after we receive and inspect your returned product.
Product & Skincare Info
Are your products safe for sensitive skin?
Yes! We carefully curate products that are gentle, effective, and suitable for various skin types — including sensitive skin. Always patch test before use.
Are your products cruelty-free?
We strongly support cruelty-free practices and avoid brands that test on animals.
How do I know which product is right for me?
Check the product descriptions and usage notes, or contact us — we’re happy to help guide your skincare journey.
Still Need Help?
Feel free to reach out to our support team at support — we’re here to help you glow with confidence.